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9mobile Recruitment 2022 || Apply Now – Specialist, Business Support Systems (BSS)

9mobile Recruitment 2022 || Apply Now – Specialist, Business Support Systems (BSS)

9mobile Recruitment 2022 || Apply Now – Specialist, Business Support Systems (BSS)

Application is currently open for 9mobile Jobs in Nigeria –  Recruitment Position: Specialist, Business Support Systems (BSS) – 2022 May/June Job Recruitment. Hurry Now And Apply

ABOUT || 9mobile Recruitment 2022

Apply for 9mobile Recruitment 2022 through Careers Portal Opens for Graduates | This 9mobile Nigeria Jobs Recruitment 2020 / 2021 is available on the 9mobile Career Vacancy Portal. 9mobile is a private limited liability business based in Nigeria. In 2007, the Nigerian Communications Commission granted EMTS a Unified Access Service License. In addition to spectrum assignments in the 900 and 1800 MHz bands, the License allows EMTS to deliver Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services, and National/Regional Long Distance Services.

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We are recruiting to fill the position below:

How To Apply For 9mobile Job Recruitment 2022

JOB TITLE: Specialist, Business Support Systems (BSS)

Job ID: IRC4542
Location: Lagos, Nigeria
Employment Type: Full-Time

JOB DESCRIPTION  || Specialist, Business Support Systems (BSS) At 9mobile

  • This role is responsible for the operations of the applicable Business Support Systems (BSS) across all environments, including Production, Test, and Disaster Recovery, to ensure adequate maintenance, operation, and improvement of the entire BSS components and related software stack in order to meet the required quality of service and service levels.

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  • The function focuses primarily on Customer Relationship Management (CRM), Know Your Customer (KYC) solution, and Mobile Number Portability (MNP) systems, but requires knowledge of and involvement with other BSS solutions, Provisioning, Middleware, Mediation, and other systems.
  • The Convergent Billing System (CBS) is not included in the BSS solutions’ scope.

RESPONSIBILITIES || Specialist, Business Support Systems (BSS) At 9mobile


  • Contribute to the creation and upkeep of the IT Strategy and IT Operating model.
  • Implement BSS-related procedures and processes.
  • Contribute BSS Operations knowledge to other pertinent IT processes and procedures.
  • Provides advisory services on BSS and operations to IT Senior Management
  • Support the design and optimization of BSS architecture, as well as BSS integration with Operations Support Systems (OSS) and the CBS

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  • Support project planning and execution within the BSS domain.
  • Drive continuous BSS and process enhancements and improvements for business benefits.
  • Using trending, analysis, and benchmarking capabilities, direct IT towards optimal value creation.
  • Promote the achievement of agreed service levels for BSS Operations and associated KPIs.
  • Coordinate with revenue management to ensure that business revenue is protected through the use of appropriate interventions when business risks exist.
  • Contract Management, Vendor Management, and Service Level Management pertaining to assigned BSS services.

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  • Monitor assigned BSS application services for availability, performance in accordance with Service Level Agreements, general health check of underlying system operations, capacity in accordance with licensing and business requirements, and monitoring/management of batch jobs.
  • Perform trend analysis, root cause analysis, known error identification, and the generation of Change Requests, Incident and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration, and service reporting for the given BSS applications.
  • Contribute to the regular health check service that provides comprehensive BSS application status information for the assigned systems in order to aid in the identification of potential issues and bottlenecks and to prevent events that may impact the application’s availability, performance, or security.

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  • Analyze and diagnose resource use trends and problems related to application processes and optimize the assigned BSS application environment in collaboration with IT Performance & Capacity Management services to achieve and/or maintain Service Levels.
  • Ensure the proper documentation and preservation of the allocated BSS operating environments in the knowledge management system for the objectives of knowledge management and business continuity.
  • Manage the inquiry and request handling service by responding to standard and ad hoc service inquiries pertaining to the allocated BSS.
  • Work with appropriate stakeholders to create and periodically revise a standard recovery procedure for use in the event of a disaster.

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  • Contribute to ensuring the Disaster Recovery (DR) infrastructure of the allocated BSS is enough to retain operation functions at an interim minimal survival level and/or reestablish full-scale operations if practicable.
  • Participate in periodic catastrophe recovery exercises for services involving the allocated BSS, as planned and carried out by the IT Business Continuity team.
  • Ensure that all system and non-system processes necessary for ensuring a successful transfer of services between the primary and DR locations are operational and functioning as intended.
  • Implement a method to check the integrity of replication and all DR processes/services between the primary and DR locations, and generate periodic reports for IT Management.

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QUALIFICATION || Specialist, Business Support Systems (BSS) At 9mobile

  • Preferred: Bachelor’s degree in engineering or the sciences from an authorized college or university.
  • Customer-centricity must be strong.
  • 4 to 6 years of cumulative experience in CRM, MNP, and other BSS operations is necessary, with at least half of that time spent in an IT/telecoms context.
  • Knowledge of IT resource planning, work prioritization, and budget/cost management. Strong data processing and actionable insight extraction skills.
  • Possesses a solid understanding of internal business processes within the mobile telecommunications industry; possesses a broad operational perspective and gives solutions.

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  • Expertise in working through and negotiating complex situations and providing alternate answers.
  • Excellent and demonstrated expertise in IT Service Management in general and IT Operations, in particular, is required.
  • Highly developed (verbal and written) business communications abilities, good team player, change agent, strategic and creative, outstanding relationship management skills, and the capacity to drive performance, and company-wide consensus.



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