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Apply || Ecobank Nigeria Recruitment 2022 – Team Lead, Agency / Direct Banking

Apply || Ecobank Nigeria Recruitment 2022 – Team Lead, Agency / Direct Banking

Apply || Ecobank Nigeria Recruitment 2022 – Team Lead, Agency / Direct Banking

Apply || Ecobank Nigeria Recruitment 2022 – Team Lead, Agency / Direct Banking

Application is currently open for Ecobank Nigeria Jobs in Nigeria –  Recruitment Position: Team Lead, Agency / Direct Banking – 2022 July/August Job Recruitment. Hurry Now And Apply

ABOUT || Ecobank Nigeria

Ecobank Transnational Incorporated (ETI) was founded in 1985 as a bank holding company under a private sector initiative led by the Federation of West African Chambers of Commerce and Industry and supported by the Economic Community of West African States (ECOWAS).

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We are recruiting to fill the position below:

How To Apply For Ecobank Nigeria Recruitment 2022

JOB TITLE: Team Lead, Agency / Direct Banking

Location: Lagos, Nigeria

JOB DESCRIPTION || Team Lead, Agency / Direct Banking At Ecobank Nigeria

  • The Team Lead is responsible for strategic business development, revenue generation, efficiency improvement, profitability, customer centricity and overall business process management and leadership in the Region.

Job Purpose

  • To support Regional Manager Agency & Direct Banking in driving the growth and profitability of Agency Banking and Direct Banking businesses and execute all strategic management objectives/initiatives of these business lines.
  • To coordinate monitor the activities of the Agency Banking, and direct fixed and variable pay for DSAS within the region for optimal achievement of overall targets of the businesses.

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RESPONSIBILITIES || Team Lead, Agency / Direct Banking At Ecobank Nigeria

Business and Financial Performance:

  • Meet and exceed set targets of all Balance Sheet and Profit & Loss items such as deposit, revenue, fees, and commission etc for Agency & Direct Banking businesses.
  • Drive key retail alliances and partnerships at the regional level to grow our distribution network through Agency Banking.
  • Achieve all set business ratios such as CASA/Deposit ratio, Deposit mix, Loan/Deposit, NPL Ratio, Cost-to Income ratio etc.
  • Coordinate direct field sales and acquisition of agents as well as mandatory agents monitoring nationwide to drive the projected transactions volumes and values.
  • Identity and drive NTB customer acquisition target and other KPIs across the sub-segments within Agency Banking & Direct Banking.
  • Meet and exceed set Product Sale and Cross Sell targets for Liability Products, Alternate Channel product offerings Cards for the region.
  • Develop and optimize the Agency Channels operating model in line with market and growth opportunities.
  • Acquire and manage quality agents, merchants, and customers on the Ecobank payment platform, based on standard documentation from the potential client in line with regulatory requirements.

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  • Implement segment specific products/services campaigns.
  • Ensure that all income is properly captured at transaction point for all sales made.
  • Conduct regular Business performance and profitability reviews for Direct Sales Agents.
  • Have oversight over the technology applications that drive Agency and Direct Banking operations.
  • Optimize opportunities to positively disrupt the status quo in the marketplace.
  • Position Agency and Direct Banking as the core driver for dients onboarding, fulfillment servicing, and relationship management.

Customer Excellence:

  • Identily customers’ needs, proactively seek to provide services to meet such needs.
  • Implement proactive failure checks and foes (including customer engagement) within the region.
  • Drive and surpass expectations on NPS for the region.
  • Collaborate with other units to ensure excellent customer services are provided across the region.

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Leadership and People Management:

  • Lead and guide officer Agency & Direct Banking fixed and variable pay Direct Sales Agents within the region towards achieving their respective KPIs.
  • Motivate, inspire, coach, and mentor Direct Sales Agents.
  • Encourage and foster a congenial working environment to enable the team to achieve excellence through teamwork and operational efficiency.
  • Be a champion of Ecobank RACE- IT core values in the Region.

Process Control and Operational Performance:

  • Ensure full adherence to Operational Risk and Compliance guidelines across Agency 5 Direct business functions within the regione.g. KYC and anti-money laundering measures.
  • Achieve and surpass) a minimum of satisfactory audit rating for Agency & Direct Banking and guide against any probable regulatory infractions/Fines.
  • Daily/weekly monitoring of segment’s loan portfolio under the Development Finance Depart with the Region with zero tolerance for details.

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  • Communicate default promptly for early warning or loan monitoring for recovery where it occurs.
  • Coordinating with it stakeholders on the delivery of product innovations.
  • Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls.
  • Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness.
  • Steward regulatory and day-to-day engagement with country compliance on all requirements and deliveries.
  • Review and approve requests for access to proprietary agency channels.
  • Coordinate and approve operational readiness framework and checklist for Agency & Direct Banking

Strategic Initiatives:

  • Provide market intelligence (thoughts, ideas, insights, initiatives) that will guide and ensure continuous competitive advantage and wallet share of Agency & Direct Banking businesses.
  • Identifying market opportunities for new and existing products – Champion the delivery of sales and service to Agency & Direct Banking customers through low-cost channels.
  • Leadigation of customers to digital channels.


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QUALIFICATIONS || Team Lead, Agency / Direct Banking At Ecobank Nigeria

Experience & Qualifications:

  • Minimum of First Degree.
  • Master’s Degree or Professional Qualifications will be an added advantage.
  • At least 7 years in banking of FMCG Organization, of which at least 4 years should have been in Sales & leadership roles.
  • Good knowledge of sales management, banking operations, banking products, consumer behaviour and customer Segmentation.

Skills, Capabilities & Personal Attributes:

  • A clear understanding of Agency and Direct Banking business and its strategic positioning in Ecobank to achieve undisputable leadership in customer base .
  • Good problem-solving capabilities.
  • Strong credit appraisal skills.
  • Teamwork/coordinating skills.
  • Good sales and marketing skills.
  • An understanding of the Agency banking model.
  • Strong interpersonal influencing and communication skills.
  • Strong customer service orientation.
  • Technology savvy and good knowledge of electronic banking products and platforms.


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For Interested and qualified applicants please Click the link below:



send CV to: using the Job Title as the subject of the mail.

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