Latest Job Vacancy

Apply || PalmPay Limited Recruitment 2022 – Technical Support Engineer

Apply || PalmPay Limited Recruitment 2022 – Technical Support Engineer

Apply || PalmPay Limited Recruitment 2022 – Technical Support Engineer

Application is currently open for PalmPay Limited Jobs in Nigeria –  Recruitment Position: Technical Support Engineer – 2022 May/June Job Recruitment. Hurry Now And Apply

ABOUT || PalmPay Limited

PalmPay is a pan-African fintech company that is currently active in Nigeria, Ghana, and Kenya, and will expand to additional markets in 2022. We are reinventing the payments experience by making money transfers, bill payments, and online shopping simple and secure for everyone.

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We are recruiting to fill the position below:

How To Apply For PalmPay Limited Recruitment 2022

JOB TITLE: Technical Support Engineer

Location: Ikeja, Lagos
Job Type: Full Time
Level: Experienced

JOB DESCRIPTION  || Technical Support Engineer At PalmPay Limited

  • Data analysis of payment channel and problem analysis
  • Deal with and respond to business problems, cooperate with customer service team to solve problem
  • Collect requirements, collect suggestions and optimize products;
  • Coordinating and promote the problem solving of each department, and optimize the work flow of each department;
  • Following up channel problems and contact channel supplier to locate and solve problems;

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  • Timely respond to Shenzhen team issues and report the progress of problems;
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity.

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QUALIFICATION || Technical Support Engineer At PalmPay Limited

  • Bachelor’s Degree or above, major in Computer Science
  • 5 – 10 years working experience, can understand code and analysis log
  • Good logical thinking ability and self-study ability
  • Positive and responsible working attitude, good communication ability and coordination ability;
  • Be able to respond and cooperate with all departments in time
  • Be able to work overtime on holidays.

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APPLICATION CLOSING DATE || Not Specified.

HOW TO APPLY

For Interested and qualified applicants please Click the link below:

CLICK HERE TO APPLY

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