Apply || Prospa Inc. Recruitment 2022 – Head of Customer Service – Retention
Apply || Prospa Inc. Recruitment 2022 – Head of Customer Service – Retention
Application is currently open for Prospa Inc. Jobs in Nigeria – Recruitment Position: Head of Customer Service – Retention – 2022 September/October Job Recruitment. Hurry Now And Apply!!!
ABOUT || Prospa Inc.
Prospa is building the operating system for 40m Nigerian entrepreneurs. With our mobile app business owners can open a business bank account in 5 minutes and get powerful tools to run a business (Invoicing, CRM, Inventory, e-commerce +More).
Prospa is backed by Y Combinator, Global Founders Capital, Liquid 2 Ventures. Immad Akhund CEO of Mercury, Karim Atiyeh CTO of Ramp, executives from Square, Facebook, and Nubank and many other well respected angels and funds.
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We are recruiting to fill the position below:
How To Apply For Prospa Inc. Recruitment 2022
JOB TITLE: Head of Customer Service – Retention
Location: Lagos
Employment Type: Full-time
Job Field: Customer Care
Reports to: Head of Growth
JOB DESCRIPTION || Head of Customer Service – Retention At Prospa Inc.
We are seeking to hire a Head of Customer Service (Retention) to lead a fast-growing Retention Team reporting directly to the Head of Growth. The ideal candidate will be working in a highly pressured, fast-paced environment, overseeing the day-to-day retention roadmap in order to retain customers, maximize volumes and improve margins. This is a hands-on role that requires the candidate to work both analytically and strategically. The successful candidate will be data-driven, have outstanding analytical and problem-solving skills, and possess a broad understanding of sales, channels, and business operations within the Fintech or Finance space.
We are looking for someone who is able to create and realize solutions through analysis and strategic planning, to devise new customer offers across the customer base. The person will devise new competitive and commercially viable offers to acquire and retain customers.
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RESPONSIBILITIES || Head of Customer Service – Retention At Prospa Inc.
- Creating a plan to retain existing customers by identifying their needs and concerns, then communicating with them regularly about relevant company news and events
- Monitoring customer feedback and satisfaction levels, and conducting research on current market trends to identify potential opportunities for growth
- Driving the team members to grow the portfolio of their customers and also achieve financial targets.
- Developing training programs and policies to help team members engage more effectively with customers.
- Analyzing data to determine which strategies are most effective in retaining customers over time
- Monitoring competitors’ activities and industry trends to identify potential threats to the business
- Working with sales staff to identify potential customers that could be turned into long-term clients
- Meeting with customers when required to discuss their concerns and improve their overall satisfaction with the company’s products or services
- Maintaining relationships with existing customers by following up on leads generated by sales staff or other employees
- Set weekly and monthly targets and monitor the performance of team members.
QUALIFICATIONS || Head of Customer Service – Retention At Prospa Inc.
- 5+ years experience as a Relationship Manager and 3+ years as a Branch manager in the banking or financial services industry.
- Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
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SKILLS & ATTRIBUTES || Head of Customer Service – Retention At Prospa Inc.
- Proven track record of managing a sales team focused on maintaining client relationships and increasing revenue.
- Superior team management, coaching, people development, and problem-solving skills.
- Analytical mindset with the ability to leverage data in the decision-making process.
- Excellent written and verbal communication skills, including presentation skills.
- Set weekly and monthly sales targets and monitor the performance of the Retention team.
- Exceptional time management skills displaying the ability to manage multiple tasks with strict attention to detail.
- Strong interpersonal skills and ability to develop relationships with clients across an organizational hierarchy, including executive/C-level.
- Ambitious and target-focused with a drive to succeed.
- A candidate with leadership experience as a relationship manager in a financial institution will an added advantage
- Extensive experience in leading, managing, and scaling a large team of relationship/account managers in a financial institution.
- Must be a Nigerian
- Required to work onsite
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APPLICATION CLOSING DATE || Not Specified
HOW TO APPLY
For Interested and qualified applicants please Click the link below:
CLICK HERE TO APPLY
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