Latest Job Vacancy

Apply || Tek Experts Recruitment 2022 – Team Manager

Apply || Tek Experts Recruitment 2022 – Team Manager

Apply || Tek Experts Recruitment 2022 – Team Manager

Application is currently open for Tek Experts Jobs in Nigeria –  Recruitment Position: Team Manager – 2022 May/June Job Recruitment. Hurry Now And Apply

ABOUT || Tek Experts

Tek Experts offers the services of a passionate and knowledgeable workforce that takes great pride in assisting businesses with their operations management. We care about the work we perform, the businesses we collaborate with, and the clients they serve.

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We are recruiting to fill the position below:

How To Apply For Tek Experts Recruitment 2022

JOB TITLE: Team Manager

Requisition ID: 6722
Location: Victoria Island, Lagos
Categories: Information Technology
Work location type: Fully Onsite

JOB DESCRIPTION  || Team Manager At Tek Experts

  • We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.
  • A career in tech. Work with the biggest and best names in technology.
  • We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

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RESPONSIBILITIES || Team Manager At Tek Experts

  • The M365 team supports online and cloud applications for premier M365 customers. Our Fairfax group requires U.S. citizenship and a background check/clearance. As part of the M365 team, you will spend much of your time collaborating with your team to bring cases to resolution.
  • Some cases will be transferred to a higher tier of support. Support Engineers will work with peers, Tech Leads, Subject Matter Experts, and Technical Advisors from Microsoft. However, you should also be able to work independently, learn the product and make troubleshooting decisions on your own.

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This Role will:

  • Manage your team to ensure exceptional customer service across technical service lines.
  • Support the personal development of your team through training and coaching.
  • Act as primary escalation point for team operational issues and customer delivery management.
  • Provide accurate and timely communication to all stakeholders in a customer support issue.
  • Attend regular operational and business review meetings.
  • Monitor KPIs to ensure proper business delivery.
  • Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.
  • Share updates and reports with management.
  • Own, monitor, coordinate and manage all escalated cases.

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QUALIFICATION || Team Manager At Tek Experts

M365 is a good fit for you if:

  • You have experience with technical support, Microsoft Exchange, Outlook, Teams, online/cloud tools, hybrid environments, or mobile operating systems.
  • You love technology, understand it and are adept at using it.
  • You’re able to adapt quickly as situations change.
  • You’re empathetic and advocate for our customers.
  • You’re customer-obsessed, take the initiative, and exceed expectations.
  • You’re proficient in both written and oral English.

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In this Role:

  • 3 – 5 years in technical support, software support, IT operations, and/or infrastructure support are required, with 1 -2 years of experience managing teams.
  • Higher-level education in a technical discipline or related certification is preferred.
  • Experience in supporting cloud-based technologies is preferred.
  • Excellent knowledge of technology-based environments and solutions is required.
  • Certification in MS Azure, MCSE, CCNP, Linux, or one of the core team technologies is preferred.

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APPLICATION CLOSING DATE || Not Specified.

HOW TO APPLY

For Interested and qualified applicants please Click the link below:

CLICK HERE TO APPLY

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