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HIRING | Paykobo Jobs Vacancies in Nigeria | 7 New Positions

HIRING | Paykobo Jobs Vacancies in Nigeria | 7 New Positions
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HIRING | Paykobo Jobs Vacancies in Nigeria | 7 New Positions

HIRING | Paykobo Jobs Vacancies in Nigeria | 7 New Positions

Grab this great opportunity and make some more earnings as PayKobo.com an eCommerce Technology Company in Nigeria,  Opens her portal for job offers on

 

ALSO, CHECK HIRING JOBS: Local Partners Required – (THE TOP NIGERIA) – Remote

 

CHECK OUT THE POSITIONS OPEN FOR RECRUITMENT | PAYKOBO

  • Service Desk Analyst
  • Customer Retention Officer
  • Direct Sales Executive
  • Business Development / Account Executive
  • Content / Technical Writer
  • Web Developer
  • Copywriter / Community Manager

ABOUT PAYKOBO

Paykobo.com is one of Nigerian’s biggest e-commerce technology companies that provides businesses from small to large enterprises, retail, government agencies, and other organizations with integrated software and high-quality hardware so they can run more efficiently at an unbeatable price.  

We deliver value by helping businesses with the right IT solutions and high-quality hardware that can reduce downtime and increase productivity- at an unbeatable price. For businesses this means, time saved, high performances guaranteed and business objectives achieved.

Our experiences in sourcing for key technology products from all around the world go back as far as 2005 and as today, we have couriered over 7,000 technology products to hundreds of businesses in Nigeria. With an inventory of essential business technology products from the world’s biggest brands in computers, networking and storage components solutions, conference cameras, we are the best hands to cater to all your current and future business needs. Our highly technical and sales teams are available to offer you useful purchase advisory, so you ONLY buy the best solutions perfect for your specific business needs at the best price and quality.

Job Title: Direct Sales Executive

Location: Yaba, Lagos
Employment Type: Full-time

Job Responsibilities

  • Achieve individual sales targets.
  • Prepare & deliver slide presentations of existing and new software products and solutions to clients.
  • Identify new opportunities for sales drive across various sectors (Financial, Manufacturing, Education, Health, Oil and Gas, etc.) that will lead to increased sales or business growth.
  • Respond to clients requests for Information and Requests for Pricing, Issuing quotes
  • Identify product improvements or new products by keeping self updated on current industry trends, market activities, and competitors.
  • Develop customer relationships and proactively leverage relationships to establish loyalty.

Requirements

  • ND / HND / B.Sc in related fields.
  • 1-3 years experience
  • Proven ability to meet and exceed sales quotas.
  • Proven track record of successfully managing customer relationships.
  • Excellent interpersonal skills.

Application Closing Date
1st November 2021.

Method of Application
Interested and qualified candidates should send their CV to: careers1@parkwayprojects.com using the Job Title as the subject of the email.

 

Job Title: Category Officer (Internship) | Paykobo.com

Location: Nigeria
Department: Supply Chain Management
Reports to: You report to a Supervisor
Supervises: You do not supervise any talent

Key Responsibilities
Overall Responsibilities:

  • You manage a category of products and will be responsible for expanding product types for those product categories.
  • You are responsible for gathering the product information required for the procurement team to make informed decisions on purchases and stocking.
  • You are also responsible for setting product prices based on the company’s pricing policy.

Key Tasks 1- Category Expansion & Management:

  • Research potential vendors and suppliers and onboard them
  • Compare, evaluate and document prices from suppliers
  • Maintain relationships with suppliers and vendors
  • Report and escalate vendor issues to ensure the highest level of service delivery
  • Research and suggest product categories and product types for the company to stock based on present and future demand
  • Maintain contractual and business relationships with vendors.
  • Facilitate implementation of procurement change initiatives within category to improve business performance.
  • Develop and maintain knowledge of relevant global supply markets, competitors and product innovations.
  • Assist other departments by providing relevant product information

Working Relationships

  • Within the Office: Supply Chain Management & IT Solutions
  • Outside the Office: Vendors, Suppliers & Customers

Authority:

  • The post holder will have the necessary authority required to carry out their responsibilities.

    HIRING | Paykobo Jobs Vacancies in Nigeria | 7 New Positions

Qualifications

  • Degree (OND, HND or Bachelors)
  • Proficiency in using Microsoft Office tools especially Microsoft Excel

Person Specifications and Required Skills:

  • The successful post holder must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the main purpose and key responsibilities of the role.

The ideal candidate needs:

  • Verbal and written communication skills
  • Demonstrated interest in Technologies, the Internet and Applications
  • Willingness to learn our products inside and out and help our customers drive business outcomes
  • Customer-centric
  • Ability to exercise initiative and confidence to start things from the scratch
  • Ability to multitask and prioritise workload
  • Time management skills
  • Forward-looking thinker who actively seeks opportunities and proposes solutions

Essential Skills:

  • Good Verbal and Written Communication skills
  • Research Skills
  • Interpersonal skills
  • Attention to detail
  • Problem-solving instincts
  • Creative and Innovative Thinking
  • Collaboration and Teamworking

Behavioural Attributes:

  • Result oriented
  • Integrity
  • Transparency
  • Commitment
  • Learning and Growth Mindset
  • Ability to work independently as well as inter-dependently
  • Excellence
  • Self-motivated

Benefits
We know our people are one of the most important factors for our success, so we reward you with benefits that work for you, your lifestyle and your career. Our benefits include:

  • Performance-related bonus
  • Flexible work environment
  • Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
  • Clear career path

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Click here for more information (PDF)

Job Title: Web Developer | Paykobo.com

Location: Nigeria
Department: Digital Marketing Monthly

Purpose of the Job

  • Paykobo.com helps organisations to improve productivity and run efficiently by providing the technology infrastructure and solutions they need. The Website Developer maximizes our website to enable our customers to find the technologies they need. You connect our customers and clients to the information they need on the go.
  • You are part of the team that will give our customers an amazing experience shopping with Paykobo.com.

Reporting Relationships:

  • Reports to: You report to the Managing Director
  • Supervises: You will not be supervising any talent

Working Relationships:

  • Within the Office: All Departments
  • Outside the Office: Customers

Key Responsibilities
Key Tasks 1- Web Development:

  • Develop web by writing well-designed and efficient codes to maintain, expand and scale our website
  • Create, manage and maintain websites and user interfaces.
  • Test and maintenance of backend and front-end applications
  • Collaborate with external developers to implement new web features
  • Update websites with the most current information.
  • Ensure consistent performance on all major devices/browsers, including fast load times and bug-free core functionality with a focus on mobile optimization and performance.
  • Ensure performance consistency across key devices and browsers.
  • Integrate data from various back-end services, databases and digital analytics.
  • Gather and refine website requirements and specifications based on technical needs and industry practices.
  • Consistently report work’s progress and issues, and propose initiatives and solutions to the website
  • Troubleshoot coding issues and bugs.
  • Keeping up-to-date with the latest technology and programming trends.
  • Use user feedback to identify and correct problems and analyze data to identify trends
  • Track and analyze website analytics
  • Analyze the performance of current SEO strategies
  • Offer solutions for improvements in a timely manner

 

 

HIRING | Paykobo Jobs Vacancies in Nigeria | 7 New Positions

 

Authority:

  • The post holder will have the necessary authority required to carry out their responsibilities.

Qualifications

  • Degree in Computer Science or related field
  • Minimum of 3 years working experience in a similar role
  • Experience working on an eCommerce website will be an added advatage
  • Advanced Knowledge of Magento, Javascript, HTML, PHP, CSS and MySQL
  • Demonstrable knowledge of XML, XHTML, CSS, Modules i.e. API integration, Payment Gateways, Shipping, etc.
  • Strong analytical and problem-solving skills

Person Specifications and Required Skills
You must be able to demonstrate appropriate skills and experience which will enable you to deliver against the main purpose and key responsibilities of this role. You need:

  • Leadership skills
  • Attention to details
  • Solid understanding of web design and development principles
  • Demonstrated aptitude for learning new technologies
  • Willingness to learn our products inside and out and help our customers drive business outcomes
  • Knowledge of the eCommerce industry
  • Ability to effectively communicate with the design department to assess how elements should function
  • Understanding of web development and front-end coding principles with respect to responsive web engineering in the development of amazing customer experiences
  • Strong understanding of web and mobile best practices and trends
  • Ability to exercise initiative and confidence to start things from the scratch
  • Ability to multitask and prioritise workload
  • A forward-looking thinker who actively seeks opportunities and proposes solutions
  • A powerful desire to become the best at developing E-Commerce sites and a sense of ownership and pride in your performance and its impact on the company’s success

Skills:

  • Website Design and Management
  • Decision-Making skills
  • Analytical skills
  • Problem-solving skills
  • Interpersonal skills
  • Attention to detail
  • Creative and Innovative Thinking
  • Collaboration and Teamworking

 

HIRING | Paykobo Jobs Vacancies in Nigeria | 7 New Positions

Behavioural Attributes:

  • Result oriented
  • Integrity
  • Transparency
  • Commitment
  • Learning and Growth Mindset
  • Ability to work independently as well as inter-dependently
  • Excellence
  • Self-motivated

Benefits
We know our people are one of the most important factors for our success, so we reward you with benefits that work for you, your lifestyle and your career. Our benefits include:

  • Performance-related bonus
  • Flexible work environment
  • Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
  • Clear career path

Application Closing Date
Not Specified.

How To Apply
Interested and qualified candidates should:
Click here to apply online

Click here for more information (PDF)

Job Title: Business Development / Account Executive | Paykobo

Location: Nigeria
Employment Type: Full-time
Department: Business Development
Reports to: You report to the Managing Director
Supervises: You will not supervise any talent

Purpose of the Job

  • Paykobo.com is on a mission to enable businesses in Nigeria and Africa by providing the tools and technology they need. You are responsible for helping us achieve this mission by connecting businesses to Paykobo.com.
  • You will act as a trusted guide and partner to existing and prospective customers by adding value, providing support and building fantastic relationships with them.
  • This role is about helping businesses find the products and services that will help them perform at their best.

Working Relationships
Within the Office:

  • Management, IT Solutions, Digital Marketing, Supply Chain, Business Development and other Employees.

Outside the Office:

  • Business Customers and Clients.

Key Responsibilities
Overall Responsibilities

  • You will drive the company’s overall B2B marketing and sales operation. You will represent the brand and promote it to current and prospective corporate clients. You will also be responsible for designing strategies to build and maintain relationships with current and prospective clients.

Key Tasks 1- Business Development:

  • Represent Paykobo.com’s brand to promote our products and services to all relevant companies in Nigeria and Africa.
  • Research and identify new business opportunities – including new markets, growth, areas, trends, customers, partnerships, products and services – or new ways of reaching existing markets.
  • Explore new markets and bring in revenue, and/or develop new revenue streams
  • Seek out the appropriate contact in an organization, generate leads, cold-call prospective customers, meet with customers/clients face to face or over the phone to foster and develop relationships
  • Grow new business relationships and maintain a network of our target customers
  • Help plan and contribute to the company’s PR events
  • Attend conferences, meetings and key clients’ functions to generate business leads and raise awareness.
  • Contribute towards the overall sales performance of the company
  • Accurately understand business needs and expectations, opportunities and threats for the company and share these insights
  • Keep abreast of trends and changes in the industry and be aware of competitor activities to suggest ways to stay ahead

 

HIRING | Paykobo Jobs Vacancies in Nigeria | 7 New Positions

Key Tasks 2 – Account Management:

  • Develop relationships with key accounts and customer stakeholders
  • Understand clients’ procurement and financing needs and develop plans to address them, using the company’s procurement and financing capabilities
  • Manage entire sales process – negotiate and close commercial deals and oversee the implementation of agreements, purchases and service delivery
  • Understand the needs of customers and be able to respond effectively with a plan of how to meet those needs.
  • Work with the relevant departments to get required documents and draw up client contracts.
  • Develop strategies for addressing customer relationships, customer lifecycle management and engagement opportunities.
  • Constantly update product and business knowledge through training, events and certifications (where necessary).

Authority:

  • The post holder will have the necessary authority required to carry out their responsibilities.

Qualifications

  • Bachelor’s Degree.
  • Minimum of 2 years of relevant experience in a similar role.
  • Experience working in the technology industry will be an advantage
  • Proficiency in using Microsoft Office tools.
  • Demonstrated ability to effectively deliver information at the C-Suite level.

Person Specifications and Required Skills:

  • You must be able to demonstrate appropriate skills and experience which will enable him/her.
  • to deliver against the main purpose and key responsibilities of the role. You will need;
  • Superior verbal and written communication skills.
  • Drive to achieve targets and expectations.
  • Demonstrated interest in Technologies, the Internet and Applications.
  • Willingness to learn our products inside and out and help our customers drive business outcomes.
  • Strong sales skills and relationship management experience with knowledge of customer relationship management.
  • Customer-centric and commercially astute.
  • Ability to exercise initiative and confidence to start things from the scratch.
  • Tenacity and drive to seek new business and meet or exceed targets.
  • Ability to multitask and prioritise workload.
  • Must be able to work with little or no supervision.
  • Time management skills.
  • Willing to travel and constantly be on the move.
  • A forward-looking thinker who actively seeks opportunities and proposes solutions.
  • Analytical and process-oriented mindset.

HIRING | Paykobo Jobs Vacancies in Nigeria | 7 New Positions

Skills:

  • Strategic Leadership Skills
  • Excellent Verbal and Written Communication skills
  • Relationship Management skills
  • Analytical skills
  • Attention to detail
  • Excellent Negotiation skills
  • Problem-solving instincts
  • Creative and Innovative thinking
  • Collaboration and Teamworking
  • Project Management Skills
  • Presentation Skills
  • Behavioural

Behavioural Attributes:

  • Interpersonal skills
  • Proactivity and courage to recommend improvements
  • Result oriented
  • Integrity
  • Transparency
  • Commitment
  • Learning and Growth Mindset
  • Ability to work independently as well as inter-dependently
  • Excellence
  • Self-motivated

Benefits
We know our people are one of the most important factors for our success, so we reward you with benefits that work for you, your lifestyle and your career. Our benefits include:

  • Performance-related bonus
  • Flexible work environment
  • Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
  • Clear career path

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Click here for more information (PDF)

Job Title: Copywriter / Community Manager | Paykobo

Location: Nigeria
Department: Digital Marketing
Reports to: The Content Editor
Supervises: This role does not supervise any talent

Overall Responsibilities

  • You will write clear and engaging copies to engage customers and advertise our products on our website, brochures and sales emails.
  • You will prepare promotional copies for events and create texts for online engagement and advertisements.
  • You ensure that our customers are fully educated and aware of our products.
  • You also engage our online community by supporting communications on all the company’s social platforms.

Key Tasks 1 – Copywriting:

  • Write copies for a variety of media including social, print, video, and online
  • Collaborate with other teams to help with messaging
  • Drive brand consistency across all company communications
  • Stay current on trends and competitors within our industry
  • Brainstorming ideas and concepts.

Key Tasks 2- Community Management:

  • Set and implement social media and communication campaigns to align with marketing strategies
  • Provide engaging text, image and video content for social media accounts
  • Respond to comments and customer queries in a timely manner
  • Maintain a detailed and vibrant FAQ page on the website
  • Monitor and report on feedback and online reviews
  • Organize and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Liaise with relevant departments to stay updated on new products and features
  • Build relationships with customers, potential customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends.

Working Relationships:

  • Within the Office: IT Solutions, Business Development and Supply Chain Management
  • Outside the Office: Customers.

Authority:

  • The post holder will have the necessary authority required to carry out their responsibilities.

Qualifications

  • Candidates should possess a Degree
  • Proficiency in using Microsoft Office tools
  • Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar
  • Work experience as a community manager or launching community initiatives will be an added advantage.

Person Specifications and Required Skills:
You must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the main purpose and key responsibilities of the role. You need:

  • Verbal and written communication skills
  • Attention to details
  • Demonstrated interest in Technologies, the Internet and Applications
  • Willingness to learn our products inside and out and help our customers drive
  • business outcomes
  • Ability to identify and track relevant community metrics Ability to exercise initiative and confidence to start things from the scratch
  • Ability to multitask and prioritise workload
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Knowledge of the eCommerce industry
  • Knowledge of sales and marketing techniques
  • A forward-looking thinker who actively seeks opportunities and proposes solutions.

Essential Skills:

  • Good Verbal and Written Communication skills
  • Research Skills
  • Interpersonal skills
  • Attention to detail
  • Community Management
  • Creative and Innovative Thinking
  • Collaboration and Team working.

Behavioural Attributes:

  • Result oriented
  • Integrity
  • Transparency
  • Commitment
  • Learning and Growth Mindset
  • Ability to work independently as well as inter-dependently
  • Excellence
  • Self-motivated.

Benefits
We know our people are one of the most important factors for our success, so we reward you with benefits that work for you, your lifestyle and your career. Our benefits include:

  • Performance-related bonus
  • Flexible work environment
  • Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
  • Clear career path.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Click here for more information (PDF)

Job Title: Content / Technical Writer | Paykobo

Location: Nigeria
Department: Digital Marketing
Reports to: Content Editor
Supervises: This role does not supervise any talent

Overall Responsibilities

  • You will write clear and engaging content to educate customers and advertise our products on our website, brochures and sales emails.
  • You will prepare promotional materials for events, write product descriptions and create texts for online engagement and advertisements.
  • You ensure that our customers are fully educated and aware of our products.
  • You write in a way that resonates with our diverse and growing customers (B2B and B2C).

Key Tasks 1- Content and Technical Writing:

  • Write clear and compelling content and copy to describe products and our brand
  • Write promotional and advertising texts for brochures
  • Work with designers on landing pages for new product features
  • Craft sales pitch emails to pique potential candidates’ attention
  • Ensure all content we produce is true to the product and consistent with our brand
  • Conduct competitive research to identify our strong and weak points in content creation
  • Apply SEO principles to maximize reach to our target audience
  • Update product descriptions as needed (both on our websites and other online resources)

Authority:

  • The post holder will have the necessary authority required to carry out their responsibilities.

Working Relationship
Within the Office:

  • IT Solutions and Supply Chain Management

Outside the Office:

  • Customers

Qualifications

  • Degree (OND, HND or Bachelors)
  • Proficiency in using Microsoft Office tools
  • Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar

Person Specifications and Required Skills

  • You must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the main purpose and key responsibilities of the role. You need;
  • Verbal and written communication skills
  • Attention to details
  • Demonstrated interest in Technologies, the Internet and Applications
  • Willingness to learn our products inside and out and help our customers drive business outcomes
  • Ability to exercise initiative and confidence to start things from the scratch
  • Ability to multitask and prioritise workload
  • Knowledge of the eCommerce industry
  • Knowledge of sales and marketing techniques
  • Forward-looking thinker who actively seeks opportunities and proposes solutions

Skills
Essential:

  • Good Verbal and Written Communication skills
  • Research Skills
  • Interpersonal skills
  • Attention to detail
  • Editorial skills
  • Creative and Innovative Thinking
  • Collaboration and Teamworking

Behavioural Attributes
High:

  • Result oriented
  • Integrity
  • Transparency
  • Commitment
  • Learning and Growth Mindset
  • Ability to work independently as well as inter-dependently
  • Excellence
  • Self-motivated

Benefits
We know our people are one of the most important factors for our success, so we reward you with benefits that work for you, your lifestyle and your career. Our benefits include:

  • Performance-related bonus
  • Flexible work environment
  • Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
  • Clear career path.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Click here for more information (PDF)

Job Title: Copywriter / Community Manager | Location: Nigeria | Paykobo

Department: Digital Marketing
Reports to: The Content Editor
Supervises: This role does not supervise any talent

Overall Responsibilities

  • You will write clear and engaging copies to engage customers and advertise our products on our website, brochures and sales emails.
  • You will prepare promotional copies for events and create texts for online engagement and advertisements.
  • You ensure that our customers are fully educated and aware of our products.
  • You also engage our online community by supporting communications on all the company’s social platforms.

Key Tasks 1 – Copywriting:

  • Write copies for a variety of media including social, print, video, and online
  • Collaborate with other teams to help with messaging
  • Drive brand consistency across all company communications
  • Stay current on trends and competitors within our industry
  • Brainstorming ideas and concepts.

Key Tasks 2- Community Management:

  • Set and implement social media and communication campaigns to align with marketing strategies
  • Provide engaging text, image and video content for social media accounts
  • Respond to comments and customer queries in a timely manner
  • Maintain a detailed and vibrant FAQ page on the website
  • Monitor and report on feedback and online reviews
  • Organize and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Liaise with relevant departments to stay updated on new products and features
  • Build relationships with customers, potential customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends.

Working Relationships:

  • Within the Office: IT Solutions, Business Development and Supply Chain Management
  • Outside the Office: Customers.

HIRING | Paykobo Jobs Vacancies in Nigeria | 7 New Positions

Authority:

  • The post holder will have the necessary authority required to carry out their responsibilities.

Qualifications

  • Candidates should possess a Degree
  • Proficiency in using Microsoft Office tools
  • Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar
  • Work experience as a community manager or launching community initiatives will be an added advantage.

Person Specifications and Required Skills:
You must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the main purpose and key responsibilities of the role. You need:

  • Verbal and written communication skills
  • Attention to details
  • Demonstrated interest in Technologies, the Internet and Applications
  • Willingness to learn our products inside and out and help our customers drive
  • business outcomes
  • Ability to identify and track relevant community metrics Ability to exercise initiative and confidence to start things from the scratch
  • Ability to multitask and prioritise workload
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Knowledge of the eCommerce industry
  • Knowledge of sales and marketing techniques
  • A forward-looking thinker who actively seeks opportunities and proposes solutions.

Essential Skills:

  • Good Verbal and Written Communication skills
  • Research Skills
  • Interpersonal skills
  • Attention to detail
  • Community Management
  • Creative and Innovative Thinking
  • Collaboration and Team working.

Behavioural Attributes:

  • Result oriented
  • Integrity
  • Transparency
  • Commitment
  • Learning and Growth Mindset
  • Ability to work independently as well as inter-dependently
  • Excellence
  • Self-motivated.

Benefits
We know our people are one of the most important factors for our success, so we reward you with benefits that work for you, your lifestyle and your career. Our benefits include:

  • Performance-related bonus
  • Flexible work environment
  • Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
  • Clear career path.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Click here for more information (PDF)

Job Title: Customer Retention Officer | paykobo.com | Location: Nigeria

Reports to: You report to the Managing Director
Supervises: This role does not supervise any talent.

Purpose of the Job

  • Paykobo.com is customer-obsessed. The Customer Retention Officer is responsible for showing customers that Paykobo.com is committed to providing the technologies they need to improve their business processes and performance – and our commitment to serve them to their satisfaction.
  • You do everything and take proactive measures to keep customers satisfied with our products and services – and keep them coming back for more.

Key Responsibilities
Overall Responsibilities:

  • You design and implement strategies to increase customer loyalty and retain businesses.
  • You are responsible for key customer activities that will increase customer loyalty and enhance customer experience.
  • You are expected to get in front of everything concerning customers and give feedback on how to improve client retention.

Key Tasks 1 – Customer Retention and Loyalty:

  • Build positive and mutually beneficial relationships with customers to increase repeat business
  • Develop strategies and recommendations to retain customers and minimize churn rates
  • Build strong rapport (by utilizing interpersonal skills, anticipating customer needs, etc.) with customers/clients
  • Serve as the primary point of contact between the company and existing clients/customers
  • Educates customers regarding new product offerings, the value of our services and the company’s value proposition
  • Develop and execute high-impact email campaigns that inspire customers and drive conversion and engagement
  • Periodically analyze customer behaviour to provide internal feedback that will assist with decision making
  • Prepare and facilitate business meetings, events, training, webinars and other strategic interactions that are beneficial to customers
  • Develop tools and systems to measure and report on customer experience, product adoption, and realization of value drivers
  • Assist in activities relating to clients/customers by working closely with other departments that support customers.

HIRING | Paykobo Jobs Vacancies in Nigeria | 7 New Positions

Authority:

  • The post holder will have the necessary authority required to carry out their responsibilities.

Working Relationships:
Within the Office:

  • Management
  • IT Solutions
  • Digital Marketing
  • Supply Chain
  • Business
  • Development and other Employees

Outside the Office:

  • Customers and Clients

Qualifications

  • Bachelor’s Degree
  • Minimum of 2 years of relevant experience in a similar role
  • Proficiency in using Microsoft Office tools
  • Demonstrated ability to effectively deliver information at the C-Suite level

Person Specifications and Required Skills:
You must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the main purpose and key responsibilities of the role. You need;

  • Superior oral and written communication skills
  • Strong customer handling, conflict resolution and problem-solving skills; focus on quality in customer experience
  • Demonstrated interest in Technologies, the Internet and Applications
  • Willingness to learn our products inside and out and help our customers drive business outcomes
  • Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
  • Ability to prioritize and handle multiple assignments at any given time while maintaining a commitment to deadlines
  • Excellent attention to detail
  • Must be able to work with little or no supervision
  • Time management skills
  • A forward-looking thinker who actively seeks opportunities and proposes solutions
  • Analytical and process-oriented mindset

Skills:

  • Strategic Leadership Skills
  • Excellent Oral and Verbal Communication skills
  • Attention to details
  • Analytical skills
  • Conflict Resolutions skills
  • Excellent Negotiation skills
  • Problem-solving instincts
  • Creative and Innovative thinking
  • Collaboration and Teamworking

Behavioural Attributes:

  • Emotional Intelligence
  • Proactivity and courage to recommend improvements
  • Result oriented
  • Integrity
  • Transparency
  • Commitment
  • Learning and Growth Mindset
  • Ability to work independently as well as inter-dependently
  • Excellence
  • Self-motivated.

Benefits
We know our people are one of the most important factors for our success, so we reward you with benefits that work for you, your lifestyle and your career. Our benefits include:

  • Performance-related bonus
  • Flexible work environment
  • Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
  • Clear career path.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here for more information (PDF)

Job Title: Service Desk Analyst | paykobo.com

Location: Nigeria
Employment Type: Full-time
Department/Unit: IT Department / IT Solutions

Purpose of the Job

  • Paykobo.com is customer-obsessed. You are the first point of contact for our customers and are majorly responsible for showing customers that Paykobo.com is committed to providing the technologies they need to improve their business processes and performance.
  • You help our customers to have an amazing experience shopping with Paykobo.com.
  • You do everything and takes proactive measures to keep customers satisfied with our products and services.

Key Responsibilities
Overall Responsibilities:

  • You are the first point of contact for customers’ enquiries, questions, complaints and orders.
  • You possess all the knowledge required to adequately respond to customers and achieve 100% customer satisfaction.
  • You understand customers’ needs and proffer the best solutions (product or service) to meet the need and keep the customer satisfied.

Key Tasks 1 – Customer Service:

  • Manage inbound and outbound calls, chats and go the extra mile to engage and satisfy customers.
  • Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer satisfaction.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to the management based on the analyses of customers’ needs, questions and information.

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  • Actively seek quick and effective solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
  • Troubleshooting common issues with a product or service
  • Provide tailored responses that match the caller’s expectations and demonstrate a sense of urgency for their request

Key Tasks 2 – Documentation and Record-Keeping:

  • Research and write technical product descriptions
  • Recommend content topics and ideas to the appropriate department based on the analyses of customers’ needs, questions and information.
  • Keep accurate records of customer interactions, process customer accounts, and file documents.
  • Document problems and solutions for use in an internal database, and external customer support website and community site.
  • Accurately and professionally document all customer contact and enter in an appropriate database.

Authority:

  • You will have the necessary authority required to carry out your responsibilities.

Qualifications

  • Degree in any Engineering or Computer related course
  • Minimum of a (1) year working experience in customer service or account management
  • Experience taking ownership and driving resolution on customer issues
  • Proficiency in Microsoft Office Packages with an emphasis on Excel
  • Demonstrated experience/interest in providing technical support
  • Proven success in a fast-paced support environment

Person Specifications and Required Skills:

  • The successful post holder must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the main purpose and key responsibilities of the role.

The ideal candidate needs;

  • Excellent oral and written communication skills
  • Strong customer handling, conflict resolution and problem-solving skills; focus on quality in customer experience
  • Demonstrated interest in Technologies, the Internet and Applications

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  • Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
  • Ability to work weekends
  • Excellent attention to detail
  • Must be able to work with little or no supervision
  • Time management skills.

Skills Essential (E) or Desirable (D)

  • Technical skills
  • Oral and Written Communication skills
  • Attention to details
  • Leadership skills
  • Excellent interpersonal skills
  • Ability to work in a team
  • Creative and Innovative Thinking
  • Professionalism
  • Time Management Skills

Behavioural Attributes:

  • Accepts responsibility for own behaviour and job-related tasks
  • Proactivity and courage to recommend improvements
  • Transparency
  • Commitment
  • Learning and Growth Mindset
  • Ability to work independently as well as inter-dependently
  • Excellence
  • Self-motivated
  • Willingness to go the extra mile.

Reporting Relationships
Reports to:

  • Technical Service Desk Manager

Supervises:

  • This role does not supervise any talent.

Working Relationships:
Within the Office

  • IT Department and Digital Marketing Department

Outside the Office

  • Customers.

Benefits
We know our people are one of the most important factors for our success, so we reward you with benefits that work for you, your lifestyle and your career. Our benefits include:

  • Performance-related bonus
  • Flexible work environment
  • Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
  • Clear career path.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Click here for more information (PDF)

 

Title: Social Media Associate | Location: Lagos | Type: Full-time | Paykobo.com

 

Job Description

  • Our organisation is a Business 2 Business Ecommerce Store, located in Lagos, Nigeria but with an global outlook.
  • We aren’t a large company where you’ll be just another cog in the machine. We are a small business that is experiencing rapid growth and is looking to add an energetic and detail-oriented Social Media Associate to our team.
  • If sitting in a cubicle and flying under the radar is what you’re looking for in a career, then this job is not for you.
  • We’re looking for highly motivated people who want to make an immediate impact – people who are forward thinkers, quick to learn, aren’t afraid to ask questions and can hit the ground running.

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  • This position is responsible for managing, growing and helping the team develop and produce social media content and videos.
  • The social media associate will use analytics to help inform the teams content creation, find and develop new ways to use video on social media, including growing and expanding our channel activation, and assisting the Director of Acquisition in the development and implementation of impactful content across social media channels of the organisation.

Primary Job Responsibilities

  • Help the social media team grow the organisation overall social media engagement through asset curation, video management, and the development of social media posts for existing channels.
  • Work alongside the team’s director to build out our video strategy for social media and develop ongoing systems to help us keep track of and manage our video assets.
  • Work alongside freelancers and videographers to create social and digital-friendly videos. This would include script development, project management, and calendar planning.
  • Use video tools to create videos for use on social media and web channels.
  • Provide post creation, copy-editing, and quality assurance assistance to the social media specialist, ensuring content is presented in the best way.

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  • Inform the social media teams’ strategic direction through the analysis of ongoing data. Including the creation of, and maintenance of a monthly analytics dashboard.
  • Develop and maintain a repository of approved engagement posts that deliver on the social media teams engagement goals and helps the organization continually reach new and existing audiences.
  • Support the larger editorial team with administrative work as needed.
  • Other duties as required.

Requirements

  • At least one (1) year of proven experience in marketing via social media with a preference towards experience in business to business (B2B) marketing.
  • Relevant education in Marketing, Advertising, Business, Communications, and/or training in social media.
  • Demonstrated experience in increasing social media traffic, especially in nascent organizations.
  • Exceptional English writing abilities and attention to detail.
  • References citing high levels of creativity, innovation, and an adaptive, growth mindset.
  • Ability to collaborate with multi-functional teams and across company departments.
  • Experience with paid ad targeting on social media is a major plus
  • Resides in Lagos, Nigeria as job role is not remote.

Application Closing Date
21st July, 2021.

How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: careers@paykobo.com using the Job Title as the subject of the mail.

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