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How To Report Your Bank To CBN In Cases Of Poor Services

How To Report Your Bank To CBN In Cases Of Poor Services

How To Report Your Bank To CBN In Cases Of Poor Services

Have you been neglected by your bank? Have you lodged complaints to no avail and yet been treated unkindly by any banking institution? Or Have you lost resources due to a poor banking management system and yet no one is helping. Then this article is for you.

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As weird as it may sound, every customer is eligible to lodge complaints to the Apex bank, CBN, to investigate his or her financial institution on any concerned issue. Structures have been put in place to ensure the customer has a voice and thus this article will guide you

Below Is a step by step Procedure on How To Report Your Bank To CBN In Cases Of Poor Services and Negligence. 

Details On The Regulations That Govern Banking IN Nigeria
  • The Nigerian banking sector is one of the most closely regulated sectors in the country because it plays such an important part in the country’s economic growth.
  • As Nigeria’s apex bank and a primary regulator of the banking sector, the Central Bank of Nigeria (CBN) has implemented a variety of reforms and policies over the years to guarantee that the Nigerian banking sector remains stable and capable of creating economic efficiency and increasing public trust.
  • The main legislation that establishes the regulatory framework for banking activity in Nigeria is BOFIA 2020. It establishes the CBN’s regulatory and supervisory authority over Nigerian banks, including the granting and revocation of banking licenses, the establishment and closure of bank branches, bank restructuring and reorganization.

How To Report Your Bank To CBN

The CBN advises customers to give deposit money banks at least two weeks to resolve any issues. Hence, if the problem hasn’t been resolved in two weeks, then they have a solid footing to progress.

“If after lodging your complaint your Bank still fails to engage you and resolve the complaint within 2 Weeks as provided for in the ATM HELP DESK Circular, you have the right to escalate your complaint to the Consumer Protection Department (CPD) of the CBN.

“You can only direct your Complaints to CPD upon the failure of your Bank/Financial Institution to resolve your complaint within the 2 weeks timeline given by the CBN,” the apex bank said.

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The apex financial regulator said customers can contact the CPD by sending an email to
cpd@cbn.gov.ng, contactcbn@cbn.gov.ng or call +234 7002255226.

Customers can lodge a complaint directly on the CBN website via this link.

Customers can also write a letter to the director of the Consumer Protection Department in Abuja’s Central Business District.

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How To Report Your Bank To CBN In Cases Of Poor Services

Your letter of Complaint should be addressed to the Director, Consumer Protection Department. You can submit your letter at the CBN Head Office OR at any of the Central Bank of Nigeria branches of nationwide,” the CBN added.

“Your complaint should be clear and concise to avoid ambiguity. The Complaint letter (petition) should contain amongst other things the following:


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  • Name, Address, Contact Phone Number & E-mail of the Complainant;
  • Name of your Financial Institution;
  • Personal banking details (Do NOT include PIN & Passwords, please;)
  • History/Date of the transaction in dispute;
  • Amount claimed (if any);
  • Attach relevant documents to support your claim and;
  • Evidence to show that you have first lodged the complaint at your bank.

You can make your further inquiries and obtain additional information on the Complaints Handling Process of the Central Bank of Nigeria from the Complaints Unit of your Bank/Financial Institution or from CBN offices nationwide.

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